Support & Help

Find answers to common questions about SecondBrain

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Frequently Asked Questions

What's included in the Free plan?

The Free plan includes 10 links per month with automatic previews, plus unlimited text notes. Perfect for trying out SecondBrain and seeing if it fits your workflow.

What does "unlimited links" mean?

With Pro, you can save as many links as you want each month and get automatic previews with titles, descriptions, and thumbnails. No limits on how many links you organize!

How does the Early Bird pricing work?

The first 1,000 users who sign up for Pro will lock in the $4.99/month price forever. After that, the price will gradually increase to $6.99/month (3 months later) and then $8.99/month (6 months later). Early bird users will never see a price increase, even when we add AI summaries and other premium features!

What features are coming soon?

We're actively developing new features including AI-powered summaries and more. All early bird users will get access to these new features at no additional cost - your $4.99/month price stays locked in forever!

Can I change plans later?

Yes! You can upgrade from Free to Pro at any time. If you're an early bird user, your locked-in price will remain the same forever.

What payment methods do you accept?

We support all payment methods available through Paddle, our payment processor. This includes major credit cards, PayPal, and various local payment options depending on your region.

Can I cancel anytime?

Yes, you can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period. Refund policies are managed by our payment processor Paddle according to their terms.

How do I use the SecondBrain browser extension?

The SecondBrain browser extension allows you to save webpages and YouTube videos directly to your knowledge base with one click. Simply click the extension icon while browsing, and the page's title, URL, and thumbnail will be automatically captured and saved to your SecondBrain account.

Is my data private and secure?

Yes, your data is private and secure. SecondBrain uses industry-standard encryption and security practices. We never share your personal data with third parties. For more details, please review our Privacy Policy.

Can I export my data?

Yes! Pro users can export their knowledge base to Markdown format. This gives you full control over your data and makes it easy to migrate or back up your content.

Didn't find what you're looking for?

If you have any other questions or need further assistance, please reach out to us at services.of.secondbrain@outlook.com.